Support › Frequently Asked Questions

General Questions

• What is Cmail?
• How is Cmail different from traditional broadcast email?
• How does Cmail differ from other e-marketing services?
• Does it cost money to receive Cmail?
• Does it cost money to send Cmail?
• Who receives my Cmail messages?
• How long does it take to send a Cmail message?
• Can Cmail messages be customized beyond the standard templates?
• How does response tracking work?
• Can I send to my own contact list?
• Can I import data from Catylist CIEs, and SiteLink?
• Can I import data from other sources to Cmail?
• How does Cmail relate to Catylist?

Customer Support Questions

• How can I retrieve or reset my password?
• How do I unsubscribe or change preferences?
• How do I create a Cmail account?
• How do I change my password?
• How do I change my email address?
• How do I contact technical support?

What is Cmail?

• Cmail is an email marketing network, designed specifically for the commercial real estate industry
• Recipients (professionals, users, tenants, investors, etc.) set preferences to receive messages based on their interests
• Senders create e-brochures and send HTML email to target audiences with matching preferences

How is Cmail different from traditional broadcast email?

Cmail differs from traditional email in numerous ways, including:

• Broadcasts to 100,000+ recipients with matching preferences
• Sends messages in an attractive format with embedded photos, graphics, and links
• Allows you to track responses to messages sent, and capture leads
• Works with Internet Service Providers to ensure delivery
• Is CAN-SPAM compliant and offers recipients convenient methods to unsubscribe or change preferences

For specific details, visit the Features page

How does Cmail differ from other e-marketing services?

• Integrated with Catylist. Import your listing data to Cmail in a single click, or design your Cmail from scratch
• More contacts. Cmail maintains its own network of 100,000+ users—significantly more qualified recipients than rival services
• Better format. Choose from a variety of attractive templates, or create your own to fit your company’s brand image
• Enhanced Tracking. Track responses and capture leads from web-based inquiries
• No Flash animation. We firmly believe that motion graphics, audio soundtracks, and large file attachments do not work well with email marketing

Does it cost money to receive Cmail?

• No receiving Cmail is FREE
• Create an account by visiting: www.cmailmarketing.com

Does it cost money to send Cmail?

• Yes, Cmail marketing is a fee-based service.
  • Send your brochure to 100,000+ national, regional, or statewide prospects
  • Track the results; maintain CAN-SPAM compliance
  • Standard Cmail pricing is as follows:
    • National: $599.00
    • State: $149.99; $99.00 per each additional State
    • Cmail Pricing
  • Non-property Cmail pricing is as follows:
    • National: $899.00
    • State: $399.00; $299.00 per each additional State
    • Cmail Pricing

Who receives my Cmail messages?

• Cmail has over 100,000 recipients and is growing daily
• Recipients include commercial real estate brokers, owners, investors, users, tenants, and other allied professionals
• Recipients receive messages based on their preferences for specific locations, property types, and transactions
• Senders are provided recipient list estimates prior to sending messages

How long does it take to send a Cmail message?

Once an order has been completed, e-brochures are distributed within 1-5 days.

Can Cmail messages be customized beyond the standard templates?

• Company-branded headers may be uploaded for free and used with the standard templates
• Custom Cmail design services will be available in the near future.

How long does it take to create a Custom Cmail message?

Custom Cmails will take 2-3 business days to complete.

How does response tracking work?

• Cmail tracks click-thrus from the various links embedded in each e-brochure
• On a daily basis, the results are provided to the sender in an Activity Report
• Aggregate response metrics are provided; individual contact information is not included
• Activity Reports are updated for 21 days following initial distribution

Can I send to my own contact list?

Presently, this feature is not available via Cmail. Once you have placed an order, however, you may opt to save e-brochures to your computer, and send them to your own contacts as an HTML attachment

• Yes. To get started, simply login and create a new Cmail message. The listings from your Catylist account will be automatically displayed. To auto-populate key data fields into your e-brochure, click Get Started.

Can I import data from other sources to Cmail?

This feature is not currently available.

How does Cmail relate to Catylist?

• Cmail is a subsidiary of Catylist Consulting, Inc., a leading real estate information services provider
• In addition to-Cmail, Catylist delivers CIE solutions to 40+ local markets
• For more information, please visit: www.catylist.com

How can I retrieve or reset my password?

• Go to www.cmailmarketing.com
• Click the Forgot Password link
• Your password will be sent to your email address

How do I unsubscribe or change preferences?

• Visit www.cmailmarketing.com
• Login to your account and click Set Cmail Preferences
• Change your preferences or completely unsubscribe from Cmail
• or Click the Change Preferences / Unsubscribe link from any Cmail message
• Need help? Contact Customer Support

How do I create a Cmail account?

Create a free account by visiting: www.cmailmarketing.com

How do I change my password?

• Login to www.cmailmarketing.com
• Click Account Settings
• Enter a new password

How do I change my email address?

• Login to www.cmailmarketing.com
• Click Account Settings
• Enter a new email address

How do I contact technical support?